Let's walk the talk in Waterloo

Cross posted from The Brown Couch

Today's entry on The Brown Couch is by Julie Foreman, Executive Officer at the Tenants' Union of NSW. 

Last Thursday (February 11), I attended a public meeting on the redevelopment of the Waterloo public housing estates hosted by Jenny Leong MP, one of two Members of Parliament representing the suburb. Over one hundred local tenants attended. Also in attendance was the Social Housing Minister, Brad Hazzard MP, shadow Social Housing Minister Tania Mihailuk MP, and FACS Deputy Secretary Southern Cluster, Paul Vevers. I was heartened by the level of interest and attendance by all stakeholders.

Can the Government balance competing interests and walk the talk in Waterloo?

Tenants expressed anxiety and confusion about the announcement. The following snippets capture the questions and concerns raised:

“Is my home being demolished?”

“When will I be moving?”

“Where will I be moving to?”

“Will I get a like-for-like house when I move?”

"Why do I have to lose my home, my community, my security?"

“I feel like my life will be on hold for the next 5 years."

“How are you going to deal with all the extra parking needed?”

“I am afraid of moving away from my health supports and friends”

“Will you cover my moving costs?”

“Why didn’t you take the last 10 years of consultations into account?”

“You just sprung it on us before Christmas with a flyer under my door!”

The Minister suggested to participants that meetings such as these just scare and raise anxiety. I believe they reflect honest and real concerns.

Unfortunately, the issues raised do not surprise me – they are what I have heard at every gathering (large, small or one on one) of social housing tenants facing or experiencing redevelopment. I heard it in Riverwood, Bonnyrigg, Minto, Claymore, and Ivanhoe. This is not to deny that there are also some tenants who want to move, in the hope of changing their overall circumstances.

What did surprise me was that FACS Housing and the Minister had not anticipated this response, and adjusted their usual announcement process accordingly. The public housing agency has been through this a number of times, and assures us over and over that they have learnt from their mistakes. 

The Minister did assure us at the meeting that he would make sure those affected in Waterloo would be treated sensitively, and be consulted at every step along the way. I am not yet cynical enough to believe that he was just ‘talking the talk’ and not prepared to ‘walk the walk’. That is because Minister Hazzard and Mr Vevers did make some commitments. He agreed that additional supports for tenants would be needed during this period. He agreed that with a local, annual turnover rate of between 8-9% of public housing tenants, those affected by redevelopment works could be rehoused within the area as works progressed. He indicated that he would personally hold regular, local consultations. And he said there would be no rush to relocate tenants. He even committed to answering questions raised at the meeting at a consultation he is to host this week.

So here at the TU we have put together a list to help all of us - tenants, FACS Housing, Minister Hazard, and community organisations - ‘walk the talk’, and thus increase the prospect of sensitive, appropriate and effective redevelopment. Collective learning from research commissioned by FACS Housing, built on consultations over a number of years with tenant groups and the non-government sector, informs the list:

- Acknowledge the strengths and history of the existing community;

- Progressively move people within the estate as new buildings are constructed;

- Undertake a social impact assessment to inform the best plans and processes for tenants and their communities;

- Fund additional supports and independent tenant advice while maintaining funding of existing services and supports;

- Include genuine community empowerment and involvement at appropriate levels;

- Don’t give undertakings that cannot be met;

- Make available past plans or reports on consultations, to enable tenants to participate in informed discussions;

- Make sure communication is clear, regular and takes place in different forms;

- Provide additional training and support to FACS Housing staff tasked with working as relocation officers. This training should include presentations from tenants who have lived through the experience of redevelopment in other areas;

- Undertake ongoing evaluation;

- Follow up and support tenants that have moved;

- Carefully consider allocations to ensure they are appropriate;

- Listen to tenants and treat them with respect! This sounds easy but is anything but if really taken seriously.

Similarly, research and past experiences have provided evidence on practices to avoid – worst practice principles, if you like. So on this note, be sure not to engage in:

- Tokenism in forming partnerships and building community involvement;

- Short-term 'quick fixes'. Good outcomes take time;

- Public representations and narratives of disadvantaged locations, which entrench the problem by exaggerating an area's dysfunction;

- Actions which merely displace the problem. Projects that merely move people to new locations do not solve problems of poverty and disadvantage.

Read more about what the experts say about best and worst practice in redevelopments here.

Locals respond to Waterloo announcement

Local community organisations, politicians, and the media have made statements in response to the NSW Government's recent announcement that Waterloo is to be extensively redeveloped. Much of it is focused on the impact to the suburb's social housing tenants, and the public housing portfolio in NSW.

Aerial view of Waterloo

Community services

The Factory Community Centre auspices a range of social and community services for residents of Waterloo and Redfern. Many of their clients are public housing tenants. They are also based out of a Waterloo property owned by NSW Land and Housing Corporation (LAHC). 

The centre's statement welcomed Social Housing Minister Brad Hazzard's announcement that there would be no loss of social housing dwellings in Waterloo, noting an "increase in social housing stock is desperately needed given the length of the current waiting list for public housing." It also acknowledged the Minister's assurance that relocated public housing residents would be allowed to return to Waterloo, and that services operating out of LAHC properties would not be evicted. However, the Centre was critical of the Government's failure to consult with it prior to announcing the project; "...again we find ourselves in the position that the community will be consulted after the decision has already been made."

Redfern Legal Centre is a Community Legal Centre whose catchment area includes the Waterloo area. Its services include the specialist Inner Sydney Tenants' Service. The Centre's statement expresses much the same concerns as Factory Community Centre; "These [concerns] include the lack of consultation with public housing tenants about the new plans and the concern that often final plans do not match assurances given at the outset. We hope the current and any future government honour commitment that there will be no reduction in social housing, all current tenants will be given the opportunity to return to the area and that the relocations will be done in a calm and considered way."

REDWatch is a community group based in Redfern, Waterloo, Eveleigh, and Darlington, with a longstanding interest in local social housing issues. In a statement, REDWatch questioned how the Government would ensure positive outcomes for current public housing tenants out of the redevelopment; "...where does the Minister propose to temporarily relocate the residents displaced during the construction of the new development?" The group asked further, "If tenants are to be moved from public housing to either affordable or community housing, how does the Minister propose to guarantee their existing tenancy and rental arrangements?" REDWatch is also collating public statements made by significant figures concerning the project, here. 

NSW politicians

Waterloo is located mostly within the NSW Electoral District of Heffron. The Member for Heffron, Ron Hoenig (ALP), has not made public comment on the redevelopment. A small section of northern Waterloo is located in the Electoral District of Newtown. The Member for Newtown, Jenny Leong (Greens), did issue a statement concerning the project. Ms. Leong says that the Government must ensure there is no decrease in the number of social housing residents in Waterloo, rather than simply provide for no decrease in dwellings; "Whilst we acknowledge the Government's commitment that the number of social housing dwellings will be maintained in the new development, we need to ensure that these dwellings will continue to house the same number of residents...As a minimum we need a commitment that there will be no reduction in the number of bedrooms or number of residents that can be housed." Ms. Leong's statement also says the area needs more social housing;  "Our community needs a significant investment in affordable housing, which needs to come on top of any commitment to maintain existing public housing..." 

NSW Greens spokesperson for Housing, Social Housing and Homelessness, Jan Barham MLC, issued a statement echoing Ms. Leong's call for more social housing; "With almost 60,000 people on the waiting list for social housing in NSW it's not enough to maintain existing numbers of social housing properties. The redevelopment around Waterloo is a prime opportunity to provide more inner-city social housing..." 

The Shadow Minister for Social Housing, Tania Mihailuk MP, published a comment on her Facebook page. It reads, in full, "On the 8th day before Christmas this cold and callous Govt has announced that 4000 people in Waterloo will have their homes torn down. This Govt simply wants to make money out of these sites - the winners are investors and developers yet again." 

Local politicians 

Waterloo is located within the City of Sydney Local Government Area. Councillor Linda Scott (ALP) issued a comment calling for the interests of public housing tenants to be protected throughout the redevelopment process; "The urban renewal of Waterloo...must be done with great sensitivity, in-depth community consultation, and with a commitment to invest in infrastructure...Current public housing tenants in Waterloo affected by these plans must be given iron-clad assurances of returning to the upgraded social housing dwellings." In a blog post on the announcement, Councillor Irene Doutney (Greens) said, "I will be scrutinising these plans closely to ensure that public housing remains in Waterloo."

The City of Sydney itself has not made public comment on the announcement. However, in its Housing Issues Paper published in April 2015, it identifies a redevelopment of Waterloo as one of four "Critical one off opportunities to delivering substantial [social and affordable housing] supply in the inner city."

Federal politicians 

Waterloo is located in the federal electorate of Sydney. The Member for Sydney, Tanya Plibersek MP (ALP), has not made public comment on the announcement. Ms. Plibersek was also Housing Minister from December 2007 to September 2010 - the first time the Ministry had existed as a standalone portfolio since 1994. The position was abolished following the 2013 election. 

In September 2015, Prime Minister Malcolm Turnbull created the first Cities and The Built Environment Ministry at the federal level of Government. Prior to his resignation from Cabinet, the former Minister Jamie Briggs MP did not make any comment on the announcement. Nor did Shadow Cities Minister Anthony Albanese MP. 

News media

The Sydney Morning Herald published a masthead editorial which addresses the housing and tenancy ramifications of the announcement at some length: 

"Some potential problems need to be overcome to make this an urban renewal success. Existing public housing tenants will be relocated temporarily. This is a difficult logistical task and an emotionally fraught one for long-time residents. It is easy to forget that for all the bad reputation of the Waterloo tower blocks, most of the people who live there are law abiding, productive citizens. The key will be bringing them along with the process, thereby allaying their fears that they are being driven out for the sake of what one long term resident has called a "yuppie invasion"... But given the process is being conducted over two decades, future governments will be under enormous pressure to reduce the proportion of public or affordable housing and sell it for revenue."

'Renewal' Projects - new research on their impact

Shelter NSW has just released a new Shelter Brief on the issues for tenants in public housing 'renewal' projects.

 

The redevelopment or “renewal” of public housing estates has been a growing feature of the Australian social housing landscape. New South Wales is no exception to this pattern, with a number of renewal projects either under way or on the drawing board.

These renewal projects have a substantial impact on public housing tenants, and on their communities. But all too often, tenants’ needs have not been “front and centre” in planning for renewal.

This paper attempts to bring together a substantial proportion of the Australian research relating to the impact of renewal projects on tenants.